Last updated: 21.05.2026
1. Introduction
Welcome to City Wide Building Services Ltd (“City WBS”).
We are committed to protecting your personal information and respecting your privacy
in accordance with the UK General Data Protection Regulation (UK GDPR),
the Data Protection Act 2018, and applicable laws in England and Wales.
This Privacy Policy explains how we collect, use, store and protect your information
when you use our website, contact us, request quotations or use our plumbing,
heating, electrical, EICR, gas safety, renovation, handyman
and property maintenance services across London.
2. Business Information
Business Name:
City Wide Building Services Ltd
Company No:
17169108
Address:
263 Eversholt Street, London NW1 1BA
Email:
info@city-wbs.co.uk
Plumbing Department:
07470 939200
Electrical Department:
07720 994244
Office Number:
0203 583 0381
Instagram:
@city.wbs
3. Information We Collect
We may collect and process the following types of information:
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Name, phone number, email address and contact details
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Property address and service location
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Enquiries relating to plumbing, heating, electrical,
EICR, gas safety, renovation or handyman services
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Quotations, reports, certificates and project information
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Payment and invoicing information where applicable
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Website usage information through cookies and analytics tools
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Photos, videos or files shared with us for quotations or projects
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Any additional information voluntarily provided by you
4. How We Use Your Information
We may use your information for the following purposes:
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Responding to enquiries and customer support requests
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Preparing quotations and service estimates
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Managing bookings, inspections and appointments
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Delivering plumbing, heating, electrical and renovation services
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Issuing reports, certificates and invoices
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Improving our website, services and customer experience
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Sending service-related communications and updates
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Meeting legal, tax, accounting or regulatory obligations
5. Legal Basis for Processing
Under UK GDPR, we process personal information based on:
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Performance of a contract or requested service
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Legitimate business interests
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Compliance with legal obligations
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Your consent where required
6. Sharing of Information
We do not sell personal information to third parties.
We may share information where reasonably necessary with:
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Engineers, subcontractors or suppliers involved in project delivery
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Payment and invoicing providers
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IT, hosting or website service providers
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Professional advisers where necessary
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Government authorities or regulators if legally required
7. Data Retention
We retain personal information only for as long as reasonably necessary
for business, contractual, legal, tax and accounting purposes.
Information no longer required will be securely deleted or anonymised where appropriate.
8. Your Rights
Under UK GDPR, you may have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your information in certain circumstances
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Object to certain processing activities
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Request restriction of processing
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Request transfer of your data where applicable
To exercise your rights, please contact us using the details listed below.
9. Cookies
Our website may use cookies and similar technologies
to improve functionality, analyse traffic,
remember preferences and enhance user experience.
You can manage or disable cookies through your browser settings.
10. Data Security
We implement reasonable technical and organisational measures
to help protect personal information from unauthorised access,
misuse, disclosure, alteration or loss.
However, no method of internet transmission or electronic storage
can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices or content of third-party websites.
12. Marketing Communications
We may contact you regarding quotations, appointments,
ongoing projects or relevant service updates.
You may request to stop marketing communications at any time.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised update date.
14. Contact Information
If you have any questions regarding this Privacy Policy
or how your information is handled, please contact:
City Wide Building Services Ltd
263 Eversholt Street, London NW1 1BA
Plumbing:
07470 939200
Electrical:
07720 994244
Office:
0203 583 0381
Email:
info@city-wbs.co.uk