1. Introduction
Welcome to City Wide Building Services Ltd (“City WBS”, “we”, “us”, “our”).
These Terms and Conditions apply to the use of our website and the provision
of our plumbing, heating, electrical, EICR, gas safety certificate, bathroom renovation,
kitchen renovation, handyman and property maintenance services across London.
By using our website, requesting a quote, booking a service, accepting an estimate
or instructing us to carry out work, you confirm that you have read, understood
and agreed to these Terms and Conditions.
2. Business Details
Business Name: City Wide Building Services Ltd
Company No: 17169108
Address: 263 Eversholt Street, London NW1 1BA
Email: info@city-wbs.co.uk
Plumbing Department: 07470 939200
Electrical Department: 07720 994244
Office Number: 0203 583 0381
Instagram: @city.wbs
3. Our Services
We provide professional building, maintenance and property services including:
- Plumbing repairs, installations and emergency plumbing
- Heating, boiler, radiator and central heating services
- Electrical repairs, installations, rewiring and fault finding
- EICR reports and electrical safety certificates
- Gas Safety and CP12 certificates
- Bathroom renovation and refurbishment
- Kitchen renovation and installation
- Handyman and general property maintenance
- Commercial, landlord and residential maintenance services
All services are subject to assessment, site access, availability, safety conditions,
materials, parts, property condition and agreed scope of work.
4. Quotations and Pricing
Quotes and estimates are based on the information available at the time.
Final pricing may change if the scope changes, hidden issues are found,
additional materials are required, access is restricted or further work is needed.
Larger projects such as renovations, rewiring, boiler replacement or refurbishment work
may require a site visit before an accurate quotation can be confirmed.
5. Bookings and Appointments
Appointment times are arranged based on availability, location and job requirements.
We aim to attend on time, but delays may occur due to traffic, emergencies,
supplier delays, previous jobs, weather or circumstances outside our control.
6. Payments
Payment terms will be confirmed before work begins. Deposits or stage payments
may be required for larger projects, materials, certificates, renovations or planned works.
Final payment is due upon completion unless otherwise agreed in writing.
7. Customer Responsibilities
Customers must provide accurate information, safe access to the property,
parking or loading access where possible, and inform us of any known risks,
defects, restrictions, unsafe areas, access issues or existing property problems.
8. Safety, Compliance and Certificates
Electrical, gas safety and compliance-related works will be carried out
by suitably competent professionals where required. Certificates and reports
are issued based on inspection results at the time of assessment.
9. Renovation and Installation Works
Bathroom, kitchen and refurbishment projects may involve plumbing, electrical,
tiling, decorating, removal, installation and finishing work. Timescales are estimates
and may change due to materials, supplier delays, hidden defects or customer changes.
10. Cancellations
Please contact us as soon as possible if you need to cancel or rearrange a booking.
Charges may apply where materials have been ordered, work has started,
engineers have attended, or short-notice cancellation causes loss of time.
11. Guarantees and Defects
We aim to complete all work with reasonable care and skill. Any workmanship guarantee
will depend on the service type and will not cover misuse, wear and tear, third-party work,
lack of maintenance, unsuitable existing systems or damage caused after completion.
12. Liability
We are not responsible for indirect losses, loss of business, loss of profit,
pre-existing faults, hidden defects, customer-supplied incorrect information
or issues caused by third-party contractors.
13. Website Use
Website content is provided for general information only. Images, text and service descriptions
must not be copied or reused without permission.
14. Privacy and Personal Data
We may collect your name, contact details, address, enquiry details and service information
to respond to enquiries, provide quotations, manage bookings and deliver services.
Personal data will be handled in accordance with applicable UK data protection laws.
15. Complaints
If you are unhappy with any part of our service, please contact us as soon as possible.
We will review the issue and aim to respond within a reasonable time.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.